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FAQs

Lead-time

TUFF products will take 10 - 14 days to produce
Fairtex products will take 4 weeks to produce

Shipping

We offer the following shipping services

  • Express Delivery takes 3-5 days
  • Standard Delivery takes 10-30 days

* For some countries, it will take longer time to delivery.

Shipping Calculation

Shipping costs are calculated based on total gross weight or volumatic weight of your order.
For all Express services, price will step up every 500 grams. So, to get the optimum shipping costs, you may combine your order to reach the optimum weight.

For example, the shipping of one pair of gloves, may be the same as the shipping of one pair of gloves and one pair of ankles.

Insurance

All shipments are insured by us. If the package is lost, we will resend or issue a full refund.

Import Taxes and Customs

For big order or some countries, you may be required to pay taxes and/or custom duties in your country. The price on our website does not included taxes/duties at your country.

Payment

We accept PayPal as our primary payment method

For verified PayPal member, the payment is verified and cleared immediately.
For unverified PayPal members, it may take some time for verification.

Return & Refund

All orders can be returned and refunded within 7 days after received. Please contact us for more details.

Size

Size measurements are shown in each product page. If you are not sure what size you need, feel free to contact our support team.